Rest assured that we stand behind our equipment and offer full support to customers who need to submit a warranty request. Tell us about the issue below, and we'll be happy to help.
ETERRA WARRANTY STATEMENT
LIMITED PRODUCT WARRANTY
NOTE: THIS IS A LIMITED WARRANTY, PLEASE READ CAREFULLY
Eterra warrants its products to the original purchaser against physical manufacturing defects in the materials or craftsmanship of the product, which occur within twelve (12) months from the date of shipment to the purchaser. Eterra’s warranty is limited to repairing or replacing any defective parts or components at Eterra’s sole and absolute discretion. This repair or replacement is the purchaser’s sole remedy under this warranty.
PURCHASER’S EXCLUSIVE REMEDY FOR BREACH OF WARRANTY, OTHER DEFECT, OR CONDUCT GIVING RISE TO LIABILITY SHALL BE THE REPAIR OR REPLACEMENT OF THE PRODUCT SOLD, AND THE MANUFACTURER UNDER NO CIRCUMSTANCES SHALL BE LIABLE FOR ECONOMIC LOSS OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE MANUFACTURER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR PURPOSE. THIS LIMITED WARRANTY SHALL NOT BE INTERPRETED TO RENDER ETERRA, NOR ANY OF ITS AFFILIATES, SUBSIDIARIES, OR ASSIGNS, LIABLE FOR ANY INJURY OR DAMAGE TO PERSONS, BUSINESS, OR PROPERTY OF ANY KIND NOR EXPENSES OR LOSSES INCURRED FOR LABOR, SUPPLIES, SUBSTITUTE MACHINERY RENTAL, OR FOR ANY OTHER REASON. PURCHASER ASSUMES ALL LIABILITY FOR ANY PERSONAL INJURY AND/OR PROPERTY DAMAGE RESULTING FROM THE HANDLING, POSSESSION, OR USE OF THE PRODUCTS.
WARRANTY EXCLUSIONS:
- normal wear items, including but not limited to, knives, oil, chain sprockets, skid shoes, knife mounting discs, bearings, hoses, ground engaging parts such as, teeth, blades, driveline slip clutch, cutting edges, pilot bits, auger teeth, broom bristles and other similar components;
- routine maintenance, service, or adjustments;
- damage due to abuse, misuse, negligence, modifications, accidents, improper maintenance, or the failure to properly service Eterra products in accordance with the Operator’s Manual;
- damage due to improper operation, application, installation, adjustment, or setup;
- modifications of any kind in any manner not specifically approved by Eterra in the Operator’s Manual;
- use or installation of unauthorized parts or components in the attachment ;
- dis-assembly in any way, including housing components, and/or motor, may void the warranty. Contact Eterra for instructions and authorization before taking apart attachment to verify warranty is not voided by such action;
- components which have been disassembled, e.g., pumps, gear boxes, motors, etc.;
- custom attachments built or modified by Eterra at the instruction of the purchaser;
- damage due to attachments being used outside of the recommended GPM flow rate and pressure as outlined in the Operator’s Manual and/or any equipment information tags provided with the attachment;
- cylinders leaks not caused by a manufacturing defect or detected after the attachment’s initial hookup;
- external causes such as accidents or other actions or events beyond Eterra’s reasonable control;
- travel expenses.
HOSES, COUPLERS, HOSE ROUTING, AND CONNECTIONS:
Eterra supplies its attachments with hoses that are a universal size for most machines but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing.
It is the responsibility of the end user to adjust the length of the hoses to fit their specific machine. It is also the end user's responsibility to ensure the hose routing is such that it will not become tangled, caught, pinched, crushed, or run over during operation.
It is the end user’s responsibility to ensure that the hose routing clears pinch points and allows the attachment to move properly. Eterra will not cover hose or coupler damage due to poor hose routing. Hose extenders and hose keepers are available at additional cost to accommodate machines with unique requirements.
Eterra supplies most of its attachments with standard-size quick couplers while other attachments have the couplers sold separately. The coupler configuration on machines can vary depending on manufacturer so we cannot guarantee that the standard coupler will be correct on every application. Eterra is willing to change couplers before the attachment leaves its facility if it is noted on the order. Eterra is not responsible for coupler sizes after the attachment has left its facility unless a different configuration is specified at the time of order.
CYLINDERS:
Defective cylinders are covered for one (1) year. Disassembly of the cylinder will void the cylinder warranty. In the event of a cylinder failure, submit a warranty claim prior to disassembly or repair. Cylinders under warranty get exchanged if found to be defective. For a cylinder claim to be granted, the defective cylinder must be returned to Eterra.
GEARBOX WARRANTY LIMITATIONS:
- Warranty is one (1) year for seals unless seals are damaged by improper operation or misuse. After one year, seals are considered wear parts, and the replacement is the owner’s responsibility.
- Gearboxes that are subject to warranty may be replaced with new or rebuilt gearboxes at the discretion of Eterra.
- Gearboxes must be properly maintained including, but not necessarily limited to running gearboxes with the correct amount and type of lubricant, regular fluid changes according to the maintenance schedule as prescribed in the User Manual.
OTHER:
- This limited warranty shall extend only to the initial purchaser of the product from an authorized Eterra dealer covered by this warranty.
- This warranty covers only new items manufactured by Eterra and does not cover used or rebuilt products unless the sale order expressly provides warranty coverage.
- The place of repair or replacement shall be determined by Eterra.
- Be sure to follow all recommended GPM and pressure requirements and any limitations outlined under product specifications to prevent the warranty from being void due to usage being outside designed specifications for all products.
- Extended warranties are not available for Eterra products.
- Eterra reserves the right at any time to make improvements in design or changes in specifications without incurring any obligations of any kind to owners of previously purchased units.
- No third party, agent, employee, or representative of Eterra has any authority to modify the terms of this warranty at any time or bind Eterra to any affirmation, representation, or warranty concerning its products except as specifically set forth herein.
- This warranty policy supersedes any previous documents. Eterra reserves the right to periodically modify the terms of its warrant. The most up to date warranty information can be found on www.eterra-usa.com
